Reservation Conditions

Reservations made are subject to accommodation availability and payment confirmation. To confirm the reservation, the guest must make the respective payment, as foreseen for each accommodation. The reservation rates, deposit, cleaning fee, or other charges are as advertised at any given time on the page of each accommodation.

In some accommodations, a deposit is requested to cover any damage caused to the property and/or condominium. The retention of the deposit amount will be done at check-in, if it is in person, or within 24 hours before the reservation start, online, if self-check-in is carried out. If no damage occurs to the property during the stay, the deposit amount will be refunded after check-out through the same method. If the property is not in the same condition, the deposit amount will be retained until payment and replacement of the damaged items. If the total of the repair is bigger them the desposit the guest will pay the diference.

damage is  The reservation is subject to cancellation if a deposit authorisation cannot be made, so it is important for the guest to ensure that the payment is made. If deposit payment authorisation is not possible, you will be notified by email or SMS and will have 12 hours to try another payment method.

Vinum Apartments does not have parking.

All prices include VAT at the legal rate in force.

Payment Methods

Reservation payments can be made via bank transfer.

Guests are also subject to the specific rules available for each accommodation.

Pre Check-in

Upon completion of the reservation, the reservation holder will receive an email and/or SMS from the accommodation where the reservation was made with confirmation of the same. Guests will be invited to fill out a Guest Registration Form which is of utmost importance for the preparation of the stay. The Guest Registration Form will request the time of arrival, the total number of people staying – so that we can provide the right amount of bed linen and bath towels – as well as mandatory information within the scope of foreign and border services. Guests must indicate the exact number of people in the Guest Registration Form. The number of guests specified in the reservation cannot exceed the number of guests present in the accommodation. If the number of guests exceeds the limit, the accommodation reserves the right to demand that guests leave the accommodation without any compensation or refund of the fees paid. The accommodation cannot assume any responsibility for incorrect or incomplete filling of the Guest Registration Form. Any attempt to alter and/or violate the original information will invalidate the Guest Registration Form and will be subject to reservation cancellation.

Cancellation Conditions

After the reservation confirmation, the following fees will apply in case of cancellation:

a) The guest will pay 50% of the total reservation amount if cancellation occurs up to 5 days before check-in.

b) The guest will pay 100% of the total reservation amount if cancellation occurs less than 5 days before the check-in date.

If an overbooking situation (simultaneous reservations for the same accommodation) occurs in the reserved Accommodation, the guest expressly acknowledges and accepts that the accommodation relocates the reservation to an accommodation of the same category (in any case, ensuring that the quality of the provided Accommodation is not lower than the reserved Accommodation), without additional costs for the Guest, and without the right to any compensation from the accommodation.

Stay and Reservation Conditions

The reservation holder must be at least 18 years old and must remain in the reserved accommodation for the entire stay. Guests under 18 can only be accommodated when accompanied by an adult who is the reservation holder. The reservation holder must provide a valid address, a telephone contact, and an email address.

No pets (of any breed, size, or age) are allowed in our accommodations. Our Accommodation reserves the right to remove guests who do not comply with the accommodation rules without any compensation or refund of the fees paid if any animal is found inside the accommodation. In case of damage, the reservation holder will be responsible for the payment.

It is forbidden to store dangerous items in the rooms, such as weapons, ammunition, explosives, flammable materials, and psychoactive substances.

Smoking is not allowed inside the accommodations, nor is it allowed to organise parties, and guests must respect the quiet hours (General Noise Regulation – Decree-Law no. 9/2007).

Under subparagraph a) of paragraph 1 of article 45 of the Convention Implementing the Schengen Agreement, the accommodation of foreign citizens must be communicated to SEF, meaning all those who do not have Portuguese nationality. For the purposes of the previous paragraph, all guests with foreign nationality must provide all information relating to their identification by the check-in date at the latest, through the Guest Registration Form.

Guests must notify the accommodation of any damage to the contents, equipment, or accessories that occurs during the stay, even if the guest considers the damage to be normal wear and tear and not their fault. If the guest does not notify the accommodation of such damages, they may be held responsible.

Check-in and Check-out

Check-in is from 3 PM onwards.

Early check-in and late check-out are possible by prior reservation (may incur a fee). Vinum Apartments has the right to refuse early check-in or late check-out requests if there is no availability. Check-in and check-out times may vary depending on studio availability.

At check-in, if in person, identification documents of the reservation holder and all foreign guests will be requested to confirm the information provided. Unless otherwise agreed, the accommodation occupation on the check-in date will be until 8 PM. Check-in depends on the prior and complete filling out of the Guest Registration Form by the guests.

Check-out is until 11 AM, and all guests must leave the accommodation by the scheduled time. Guests must inform the desired check-out time so that a member of the accommodation team can be present, in the case of an in-person check-out. In the case of self-check-out, the guest must leave the keys in the exterior safe and close the door. The guest MUST NOT leave the keys in the door lock. If the guest refuses to leave, the accommodation team reserves the right to enter the premises, remove their belongings, change the locks, and take other necessary measures (the guest will be responsible for the costs of any such action).

Any changes to the departure and arrival dates and times must be confirmed by the team.

If the guest stays after 11 AM in the accommodation without written team authorisation, a fee of 100 euros per hour may be charged to the reservation holder.

The cleaning team whem report to us any linens, towels or anything missing or broke at the apartmnet, that item will be charge to the reservation holder.

At check-in, the host provides only ONE set of keys, and guests must be careful not to lose or leave it inside the apartment. Guests must return all keys at check-out.

Additional fees will be charged for lost keys or lock-outs. If locksmith services are required, the guest will be responsible for the total amount charged by the service provider. The service provider’s fee is based on complexity, materials, time spent, and other variables.

Our accommodation is not responsible for any items left inside the apartment after the guest leaves. Any belongings found in the apartment can be returned upon request. The guest is fully responsible for all expenses related to the return of their belongings.

Cleaning, Linens, and Towels

The accommodation will be cleaned before guests’ arrival. The basic service includes a set of towels, bed linen, and some toiletries for each reservation. Additional cleaning services and products, including linen and towel changes, are available for an additional fee subject to availability. Guests should keep the accommodation as organised and clean as possible, leaving it in the best possible condition at check-out so our team can prepare for the next guest.

Guests should not leave rubbish inside the accommodation, by the door, or outside the building door (where applicable); they should use the street bins designated for this purpose or follow the accommodation’s instructions.

Equipment, Furniture, and Items in the Accommodation

If an appliance does not work, or if guests are unsure about using any equipment in the accommodation, they should contact the host.

No alterations to the accommodation or its contents are allowed. All items found in the accommodation belong to the owner and should not be moved or removed from the property during the stay, subject to charges to the guest.

Maintenance and Repair

Any problem within the accommodation (e.g., electrical issues, equipment malfunction, water leaks, etc.) must be immediately reported to the host by email or phone. Depending on the problem, the resolution may take up to 72 hours or longer if third-party services are required. While respecting guests’ privacy, our team reserves the right to access the accommodation at any time, if necessary, for inspections, repairs, and emergencies.

INFORMATION FOR CONSUMERS

In case of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity:

Centro de Arbitragem de Consumo da Região de Coimbra

Av. Fernão Magalhães, N.º 240, 1º

3000-172 Coimbra

Email: geral@cacrc.pt

Telefone: +351 239 821 690 – «chamada para a rede fixa nacional»

Fax: +351 239 821 289

https://cacrc.pt/

Mais informações em Portal do Consumidor www.consumidor.pt